Privacy Policy

Effective Date: January 1, 2024

1. Introduction

Welcome to Racflow. This platform is legally operated by MOULAY RACHID ELALAOUI, a registered Auto-entrepreneur in Morocco (ID: 003965826000028), operating from Diar Al Andalous 04, Bouskoura, Casablanca ("we," "our," or "us").

We provide a SaaS platform for WhatsApp Business management and AI chatbots. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, phone number, email address, and passwords (encrypted).
• Meta Integration Data: WhatsApp Business Account (WABA) IDs, Phone IDs, and Meta Access Tokens required for the Embedded Signup and Cloud API.
• Communication Data: Chat histories, bot configurations, and customer order details generated via our automated system.

3. How We Use Your Information

Your data is used strictly for the following purposes:

• To operate and maintain the Racflow platform.
• To facilitate Meta WhatsApp Cloud API integration seamlessly.
• To generate AI responses using our integrated third-party AI models.
• To manage e-commerce orders and provide notifications.

4. Third-Party Sharing

We do not sell your personal data. We only share data with essential service providers:

• Meta Platforms, Inc: We share required authentication data to facilitate WhatsApp messaging.
• AI Partners: Anonymized chat contexts are processed by authorized AI providers (e.g., Llama, DeepSeek) to generate responses.

5. Data Security

We implement strict security protocols. Passwords and API tokens are encrypted. We retain data only for as long as necessary to fulfill the purposes outlined in this policy.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]
Phone: +212 654 19 16 22